You’ve made my tummy growl, sir. I want that sandwich right now for breakfast.

Let it stop you.  After the wealth of bad experiences, no sandwich is worth that.  I was disgusted by the service I got there, and it sounds like it has just kept on its bad pace.  Search around, read about the inconsistent food quality, the consistently (bad) service quality, and make your own decision.  There are enough other quality restaurants in this town that don’t abuse their customers.

FWIW, the server I had was not a young, inexperienced college student, she was probably in her 30s/40s and seemed perfectly comfortable in her neglect and seemingly active attempts to make our experience unpleasant.  If I’m dropping $40 per person in this town I expect a certain level of service.

I also have a love-hate relationship with Luna. I LOVE tapas and I love the restaraunt’s atmosphere. I HATE the service and I especially hate paying something like $12 for several halved yukon gold potatoes with gruyere served to me cold after waiting over 20 minutes for my order. The only time I have half-decent service is when I go for brunch. Otherwise, I usually leave feeling more disgruntled than satiated.

Was poor service standard before Iren moved to San Francisco?
 
Absentee ownership has its discontents.

I thought it was often a little lackadaisical even when Iren was in town.  I’ve only been there once since Iren and the restaurant moved, and had ok service, but was not all that impressed with the food.  Not bad, just not quite there.

Has anyone spoken to the owner or manager of Luna? Surely they’ve read the comments here and on Yelp. Every time I see something about this I’m glad because I think, well, this has got to change things for the better.

Foodie —
 
To each their own, but I don’t know too many “foodies” who don’t look upon things like cheese, salty meats, butter, and cream with great favor. And 300 grams of fat in one sandwich? My friend, I think you need to spend a little time in consideration of your estimates. That’s an outlandish claim. FYI — http://en.wikipedia.org/wiki/Hardee’s#Products_and_Nutrition. Monster Burgers have 107 grams of fat.
 
But in moderation, all of those things listed above can be wonderful to eat.

Luna was the site of the worst service experience I’ve ever had.  It was almost impressive just how bad every part of of that meal was.  This was a couple of months after it opened, and I was so furious that I said I’d never go back.  I’ve been dragged a couple of times since, and while they managed to improve (and I’d have been astonished to see how they could have gotten worse), the experiences were still unsatisfactory—especially considering the cost.  They really seem to not care in the slightest, since it’s such a frequent topic of conversation and nothing ever changes.

Per Tracy’s implied suggestion, I Googled Luna + Champaign + Yelp.
 
http://www.yelp.com/biz/luna-champaign
 
It’s typical blog stuff. Either “EXCELLENT!” or “BOTULISM!”
 
I recall that I invented one of the drinks on Luna’s menu. I have yet to be compensated.
 
Oh the quandary of the struggling artist.

Rob - You need to keep in mind that anyone who’s going to take the time to review a resstaurant on Yelp or many other places are going to be extremists.  If it was just “alright”, they wouldn’t feel compelled to post a review.
I’d love a chance to be wowed by Luna again.  I want to love the place, but they make it hard.

Okay, I love their food, so I wanted to give Luna one more try.
 
Went for brunch on Sunday around 1pm. Took them more than 5 minutes to offer us coffee, but then were almost bothersome with the refills—every minute or two! (Maybe I should pace my caffeine intake better..)
 
We ordered simple omelettes, but waited more than 20 minutes for our food even though there were only 3 other occupied tables in the whole place. At one point we flagged our server down from across the room as he rearranged the flowers in the tiny little tabletop vases for the 3rd time. Once it was time for the check I pretty much dictated to my fellow brunch-goer how long the whole process would take.
 
Everything happened according to the standard Luna is apparently known for. The food was delicious, and while the server was pleasant, the actual service was severely lacking. Luna, I want to keep you in my rotation of delicious brunch options, but these days I’m more likely to haul myself all the way to Urbana for some La Gourmandise than keep putting up with this!

I’d hardly call this an “egg sandwich.” It’s so good that it’s worth the sometimes slow service.