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N-G redesign takes website from outdated to useless

Before I begin, a few caveats:

  • there are a bunch of great people who work at the News-Gazette, doing the best that they can under resource reductions in a tough time for newspapers
  • as a commenter noted on one of our snarky posts earlier this week, they're utilizing their Twitter feed (as well as many of their reporters') as well as any media outlet in town
  • we surely haven't figured out how to make money at online publishing either, and our redesign last winter was a little rocky, too
  • IlliniPundit already had a field day with this earlier in the week.

That said, if the News-Gazette had tried to make a website less useful than the redesign they unveiled earlier this week, I think they would have failed.

The worst of the new site's sins is that all of the links to any articles that were published before this week are broken, and there are no plans to fix them. It's cool to live in the now and all, but sometimes it's important to be able to access information that isn't on the front page of a website. When that livestock truck crash on I-74 pushes something off the front page, it appears to be gone forever.

This oversight leads to several humorous (pathetic?) search results:

A search for "kiwane carrington" returns no results, although the search engine helpfully suggests that perhaps I meant "plane harrington." Searching for "carrington" only yields three stories from 2005 and earlier, involving Amy and Adam Carrington from Westville, I believe.

A search for "clout" reveals many recounts of Illini baseball and softball home runs, but nothing about the U of I admissions scandal, and nothing from after 2008.

I think I'm most bummed that I never got to read the story from last week about the local woman who killed an intruder with an axe.

On one hand, it's kind of interesting to live in a world where the impeachment of Rod Blagojevich never happened, and "Safe Haven" only means that local kids want to avoid being bullied. On the other, if you like the idea that a newspaper's content is relevant for longer than it takes for your bird to soil the bottom of its cage, then this isn't a positive development.

Good news, though:

The News-Gazette Library, while not open to the public, does offer a fee-based research service designed to provide businesses and individuals with research of articles from the newspaper's files.

That's right, for the low, low price of $5 per search, or $30 per hour, they'll have an intern Google their archives for you, and then print them out and fax or mail them to you for an additional fee. It was bad enough when they put archived articles behind a pay wall on their site, and I never bought any of those either, but at least you could see that the articles existed and read the lede.

An inside source who wishes to remain anonymous said that the "fee structure for archived articles" is "currently 'under discussion.' That's the official stance on it..." Seems like that's something that you might have wanted to work out while planning the re-design, but hey, what do I know?

I'm no aesthete, so I won't quibble with the appearance of the site, although I'm sure there's hay to be made there, as well. The site seems to load quite a bit slower on my machine than the old, although there still aren't any pictures accompanying the articles on the front page. There is a significant uptick in the space allotment for advertising, but I miss the McGruff-looking "trust our classifieds, Craigslist is evil" ads that populated the old site.

The N-G site has the overall feel of a bunch of elderly white men sitting around in a wood-paneled room, smoking cigars and drinking martinis, and shouting, "We'll show 'em! If we make our website completely intolerable, then people will be forced to buy our paper!" Fortunately, you don't need to own a printing press to widely distribute The News anymore. Unfortunately for those of us without financial resources, it still takes considerable time, effort, and skill to report The News (in a comprehensive sense) in a way that is worth reading.

There's a lot of debate about the future of media, and newspapers especially, and I don't pretend to have all the answers. But being outwardly hostile toward your readership through poor design and reducing content won't help the Gazoo keep from going the way of the dodo. It doesn't help anyone (even aspiring online magazines with an axe to grind) when a community's newspaper makes itself irrelevant. But it sure will make us less sad when we eventually see it go.


20 comments

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Marty McKee

#1

They have taken the letters to the editor off the website (though the editorials remain). Without being able to read the letters to the editor, where am I going to get my daily dose of paranoia and ignorance?

P. Gregory Springer avatar featured_post

P. Gregory Springer

#2

Agreed.  It is horrible.  And the letters are missing.  I think your first impulse is correct: they want to force people to the print edition.  But do they have something called the “Green” edition: screen shots of the print paper? 

Kelly Innes avatar featured_post

Kelly Innes

#3

Is it too early to wonder whether anything really will lost when (or if?) the News-Gazette finally disappears?  Will anybody under 50 (who doesn’t work for or with the N-G) miss it? 
I’m not asking to be snarky—I’m asking because I really don’t know what pieces of it haven’t already been duplicated online somewhere.  The only thing I can think of are the N-G’s occasionally great feature articles.  Anything else?

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Christopher Wilson

#4

Yesterday I learned that a good friend of mine from Junior High had died.  I knew that he had been in the paper a couple of times in the past few years and I wanted to read about it.  I ran a search on the NG site and came up with… today’s news.  Not very helpful.  Google search, cached results later, I found what I was looking for.  Oh well, back to microfiche for me, I guess.

Doug Hoepker avatar featured_post

Doug Hoepker

#5

Christopher—very sorry for loss.
 
But, I do believe you’ve just hit upon the N-G’s new bumper sticker campaign: Back to the microfiche for you!

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Oh-So-Spunky Local Man

#6

Actually you can still get to the axe story (the feel good story of the year!) - http://www.news-gazette.com/news/courts-police-and-fire/2010-02-06/champaign-burglary-victim-strikes-back-ax.html. They really should have buried this one.

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Trey

#7

I still think it’s pretty funny that they offer all their local news headlines on Twitter, with links to the full articles, for free. I’m happy they’re trying to leverage social networking, but local news is the only reason I’d buy their product. Since they’re giving it away for free, why would I ever buy a subscription?
I honestly feel bad for newspapers. How can they stay viable? It seems that the only way they’ll attract the younger crowd is to give away their content for free. Even the New York Times doesn’t bring in enough ad revenue, apparently, for that to be a viable approach.
 

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Jason Pankoke

#8

Joel, the N-G has been charging “archive fees” on older Web content for years. Also, the “vault” in the basement of the Main St. office only keeps back (print) issues for 1 year. Although this might be cumbersome for casual reading of current news, my suggestion to get around their iffy public Web presence is to go to the UI’s newspaper room in the Main Library and use their subscription search service which allows access to content from hundreds of national and dozens of Illinois papers. (Presumably, the public libraries have this service too.) You can find what content you need and then A. print it out or B. send it to yourself as a text-only e-mail. Of course, that doesn’t help those with limited or no transportation to campus.

Matt Barnes avatar

Matt Barnes

#9

Joel, I don’t know what you’re talking about. There are still plenty of important stories on N-G’s website.
     searched for “Kiwane Carrington”
“Your search yielded no results. Did you mean ‘plane harrington’?”
     searched for “plane harrington”
“Your search yielded no results. Did you mean ‘place harris’?”
     searched for “place harris”
“Your search yielded no results. Did you mean ‘play harris’?”
     searched for “play harris”
Returns articles about Illini Football from ten years ago. See, all the important stories are still there! You just have to redefine what you consider important.
Now you try! :)
 

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Travis A.

#10

I think the new site is a vast improvement. Search will be ironed out (search is always evolving). I like the tag cloud and the twitter integration.
Most of you commenters are confusing the problem newspapers face (in general) as they try to monetize content with the redesign of the News Gazette site specifically. Although the link redirects should be dealt with, the overall implementation IS better.
Whenever a site launches a new design there’s always a barrage of criticism. Time is the true test. Just look at how many people complain about Facebook every time it changes and still they stick around.

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linda l.

#11

Older articles are available from the public library websites for both Champaign and Urbana libraries through the database described by Jason above.  You do need a library card to access these.  Call the library for help using this service.

Mark Laughlin avatar featured_post

Mark Laughlin

#12

Joel is 100% correct in his criticisms. 

On the old Gazette site, you could access - so far as I could tell - any of their old stories, albeit for a fee.  The system was very simple and easy to use. 

This new method of looking through their archive makes no sense.  I guess they’re trying to make more money somehow or maybe some crackhead came up with the concept.  I don’t know.  In general, I have no problems with the Gazette’s coverage of local events, but this new archive system is bizarre and useless.

Maybe it’s ironic, but I use the Gazette’s archive constantly to research tbe Smile Politely stories I write, so I hope they can get this fixed.

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Guy Selman

#13

According to a reliable source at the N-G, the letters to the editor were taken off the web site to discourage Tom Napier from writing his monthly letter in support of the Chief

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Congressman

#14

Anyone who has run a website with Drupal, which that’s what I’ve I’ve heard the new N-G site is, knows it is a painful platform… especially when you’re trying to get a site up and working.
That being said, this is one of the ugliest sites I’ve seen in a long while.  One beef I have is that the page is way too narrow for all the stuff they have on it.  Unless you’re on a clunker of a computer from the early 00s, your screen settings are much wider than the visible space the N-G site uses.  But, I think that’s just a standard size no one has thought to expand on.  CNN.com, for example, uses a similar width.
One comment above asked who in their 30s actually reads the paper version of the N-G.  I do, and I’m in my 30s.  I certainly would miss out on a lot of good news stories that probably wouldn’t catch my eye if I weren’t reading the paper version.  I like a web-less newspaper with my breakfast.  I was also a proud supporter of their switch to morning delivery.  At least I can pretend the news they are printing is fresh, not two days old as it used to be.  All that being said, I feel the need to shove red hot tie irons in my eyes each time I read a letter to the editor or a Coupon Lady’s article.  Is her article worth the raise in subscription fee they are now charging for the paper version?

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kvetchlcoatl

#15

Really? I thought it was to stop Mark Thompson’s monthly letter about Bill Ayres.

Joel Gillespie avatar featured_post

Joel Gillespie

#16

Thanks for the comments, e’rybody. I kinda feel like I made fun of my grandpa for not being able to program his VCR.
@Travis A.: Thanks for being willing to take a contrary view. I think you’re right about at least one thing: time will tell. Unlike most website redesigns, though, it seems like they’re actively trying to drive traffic away from their site and to the paper. It’s an interesting strategy, to say the least. Counter-revolutionary, even. Maybe if they just pretend the internet doesn’t exist, it’ll just go away.
@Congressman: Thanks for your thoughts. I’m sure we’re not a very representative group, but are there any other N-G paper subscribers reading this?
@Oh So Spunky…: Thanks for that. Now I know.

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Todd

#17

I’m a 30-something subscriber to the paper version of the N-G.  Like @Congressman I like to read an actual paper in the morning, and think they do a good job of covering local news.  I’m also a web designer and have some major criticisms of the new site (I’m the one who asked them about the archives story links via Twitter).  However, I don’t rely on the site as my main source of information, so I’m willing to give them time to work out the kinks.  My gut tells me the major impetus to the redesign was to upgrade to a better CMS (Drupal was mentioned).  If the new system is easier for them to use and organize content in the long run then kudos to them.  I don’t think it does much to improve the user experience, but hopefully they will review the feedback and make adjustments. The fact that there has been such a strong negative reaction tells me that people DO value the N-G as a source of information.

Seth Fein avatar featured_post

Seth Fein

#18

NO question there, Todd. I think that most of us wish for the Gazoo to simply consider the fact that it’s 2010, and that because we live in an area so massively influenced by computer technology, it seems silly for them to be employing seemingly archaic methods of monetizing their craft / trade.
 
That said, not a week goes by without a quick check up to see what’s new in “It’s Your Business” and reading Tom Kacich is still a favorite pasttime of mine.
 
But I do it online. Almost every one 40 and below does it online. And it’s not going to revert. So, at what point does John Foreman simply state: it’s not about 2010.
 
It’s about 2011 and beyond.

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Gordy Hulten / IlliniPundit

#19

@joelgillespie “I’m sure we’re not a very representative group, but are there any other N-G paper subscribers reading this?”
I am both a print and e-reader subscriber.  I’m also a blogger, social media user, advertiser, etc.  I think the site re-design is aesthetically poor, but that’s just a matter of taste. 
The greater issue for me are the awful design decisions - the broken links to old articles, the crippled search, broken RSS, and the deliberately reduced content for online readers.
Because of those design decisions, the NG can no longer be relied upon as a paper of record.  The Carrington site that SP just did with UCIMC is a great example of that.  The Carrington documents used to be easy to find on the NG site, but now they’ve either moved it or removed it, and that makes them an unreliable resource.  Thank goodness for SP and UCIMC archiving all that material and making easily available.

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Sidney Sheehan

#20

i’d been avoiding the new site, but just checked it out.  the search engine SUCKS.  that’s all i’ve got.

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